Legal
Privacy Policy
Effective: September 2026.
Who we are
Nu Age Aesthetic, 555 Kingston Rd West, Ajax, Ontario L1S 6M1. Privacy contact: [email protected], (289) 608-8689.
What this policy covers
This policy describes how our website and messaging systems handle the personal information you give us online or by text, email, phone or social media. It is not a statement of HIPAA compliance; Nu Age Aesthetic follows Ontario and Canadian privacy law.
What we collect
- Contact details you provide: name, mobile number, email.
- What you tell us you're interested in and how you'd like to be contacted.
- Your consent choices for text, email and marketing messages, and when you gave them.
- Basic website analytics (pages visited, device type).
We ask you not to send health details, passwords or full payment card numbers through the website, email or text.
Why we use it
- To respond to your consultation request and book appointments.
- To send appointment confirmations and reminders you asked for.
- To send education or offers only if you opted in.
- To keep records required by law and to improve our service.
Text messaging (SMS)
Program. Nu Age Aesthetic operates an SMS program for people who opt in through the consultation form on this website. There are two separate consents: one for non-marketing service texts, and one for marketing texts. You can give either, both, or neither.
What we send. With your consent we send text messages about your consultation requests, appointment scheduling, booking confirmations and reminders, customer care replies, and account or service notifications. If you also give marketing consent, we send occasional promotional messages such as special offers and new treatment updates.
How often. Message frequency varies with your activity with us — typically about 2 to 6 messages per month.
Cost. Message and data rates may apply. We do not charge you for the messages; your mobile carrier may charge you according to your plan.
How to opt out. Reply STOP to any text message at any time to unsubscribe. You will receive one confirmation message and no further texts unless you opt in again.
How to get help. Reply HELP to any text message, or contact us at [email protected] or (289) 608-8689.
Consent is not required to purchase. Agreeing to receive text messages is not a condition of booking or buying any product or service from us.
Your mobile information. No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Mobile information is shared only with the service providers that help us operate the messaging program, and only for that purpose.
Carrier liability. Carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to opt in to our SMS program.
Consent and how to withdraw it
Reply STOP to any text, click unsubscribe in any email, or contact us. Withdrawing consent does not affect care you have already booked.
How we protect sensitive conversations
We do not discuss treatment or billing details over an unverified email address, text number or social account. We will move the conversation to a verified phone number or an in-person visit, and we verify your identity first.
Who we share it with
Service providers that run our website, messaging, booking and clinic record systems, under confidentiality obligations. We do not sell personal information, and (as stated above) no mobile information or SMS opt-in data is ever shared with third parties for their own marketing.
Retention
We keep website and messaging records only as long as needed for the purposes above and as required by law, then delete or de-identify them.
Your rights
You may ask to access or correct your information, or make a complaint, by contacting our privacy lead. You may also contact the Information and Privacy Commissioner of Ontario.
Changes
We will post any changes to this policy on this page.